Knowledgebase

 "550 Authentication is Required for Relay" when Sending Email

Problem: Emails sent from an email client, like Microsoft Outlook or Outlook Express, result in...

 Add Email Signature to Outlook

How to Create and add a signature to messages Applicable to Outlook for Office 365...

 Add and Use a Shared Mailbox in Office 365 Outlook

Open and use a shared mailbox in Outlook Outlook for Office 365 Outlook 2019 Outlook...

 Add and request read receipts and delivery notifications in Outlook

Add and request read receipts and delivery notifications Outlook for Office 365, Outlook...

 Add or remove a user's email alias in Office 365

Add or remove a user's email alias As an Office 365 admin, you can add additional email...

 Add, Use or Remove Outlook Add-ins

Using add-ins in Online Outlook Add-ins in web Outlook are programs or utilities that help...

 Archive Items in Outlook

Archive items in Outlook manually Outlook for Office 365, Outlook 2019, Outlook 2016,...

 Block a former employee's access to email (Exchange Online)

Block a former employee's access to email (Exchange Online) If you have Office 365 email as...

 Export or backup email, contacts, and calendar to an Outlook .pst file

Export or backup email, contacts, and calendar to an Outlook .pst file Outlook for Office 365...

 How to Change Default Email Fonts on the Outlook Web and Desktop App - Office 365

In this video we show how to set default fonts in both the Outlook Web App and the Outlook...

 How to Disable Preview Links in Outlook - Office 365

In this video we show how to disable preview links when posting links in an email on the...

 How to Login to SmarterMail Email via a Web Browser

Access your Pen Publishing Interactive SmarterMail e-mail via a web browser following these...

 How to Setup Automatic Email Forwarding in the Outlook Web App - Office 365

In this video we show how to setup email forwarding, along with the ability to keep an extra...

 How to Setup SmarterMail Email Settings in Outlook

   In Outlook, on the top left click on "File"  Next  click "Account Settings" and select...

 How to Setup SmarterMail Email on an Android device

Set-up your Pen Publishing Interactive SmarterMail e-mail on your Android device following these...

 How to Setup SmarterMail Email on iPhone and iPad

Set-up your Pen Publishing Interactive SmarterMail e-mail on your iPhone or iPad following these...

 How to Update SmarterMail Email Settings in Outlook

Update your Pen Publishing Interactive SmarterMail e-mail in Microsoft Outlook following these...

 How to Update SmarterMail Email Settings on iPhone and iPad

Update your Pen Publishing Interactive SmarterMail e-mail settings on your iPhone or iPad...

 How to Update SmarterMail Email on an Android device

Update your Pen Publishing Interactive SmarterMail e-mail on your Android device following these...

 How to Update SmarterMail POP Email Settings in Outlook

Update your Pen Publishing Interactive SmarterMail POP e-mail settings in Microsoft Outlook...

 How to Use Segmentation in eNewsletter Manager

Step 1: Create Custom Fields for Segmentation Click Lists & subscribers. Click on or...

 How to use Categories in the Outlook Web App

In this video we cover how to use the categories tag feature in the Outlook Web App.

 IMAP Folders are not displaying in Outlook

When an account is setup as IMAP in Outlook sometimes the folders do not display.  To get the...

 Import email, contacts, and calendar from an Outlook .pst file

These instructions assume you've already exported your Outlook email, contacts, and calendar from...

 Import iCloud Contacts to Office 365 Account

Import contacts from iCloud (vCard .vcf file) to Outlook Outlook for Office 365 Outlook...

 Message Stuck In Outbox

Message stuck in Outbox It doesn’t happen too often but when a message is stuck in the...

 Server settings for Office 365 business email accounts

Server Settings for Office 365 for Business Email POP Settings: Incoming server name:...

 Set automatic out of office replies in Outlook

There are two ways to send automatic out-of-office replies. The way you use depends on the type...

 Set up Mac Mail with IMAP

Set up Mac mail with IMAP SmarterMail > Desktop and Mobile Synchronization IMAP is a...

 Setting up DKIM in Office 365

For each domain for which you want to add a DKIM signature in DNS, you need to publish two CNAME...

 Setting up a email account in Windows Mail using IMAP

If you're setting up Windows Mail for the first time, when you open the client you'll see the...

 Synchronize SmarterMail with Outlook Using the Add to Outlook Feature

Synchronize SmarterMail with Outlook Using the Add to Outlook Feature SmarterMail supports the...

 Syncronize contacts, Calendar on iPhone - CalDAV, CardDAV

CardDAV for Address Book Follow these steps to set up sync through CardDav: Settings...

 Syncronize contacts, notes, and calendar using SyncML

To synchronize contacts via SyncML, users need to install the Funambol SyncML client to their...

 Troubleshooting SmarterMail Email

Things to Check When Troubleshooting Email Issues  Check for an Internet Connection Is your...

 Turn off Focused Inbox in Outlook

This article provides instruction on how to turn off Focused Inbox in Outlook 2016, Outlook on...

 UID error message in Outlook 2010

If you are receiving the following error message "The UID of a message changed unexpectedly." The...

 View Mailbox Usage Report as Global Office 365 Admin

Office 365 Reports in the Admin Center - Mailbox usage...

 What SMTP port should I use?

Port 587 is the preferred port for outgoing mail submission.

 What is the difference between email account, alias, and shared account?

A email address is a completely separate email account with a unique username and login...

 ZixMail Standalone client installation

The download for the ZixMail Standalone client can be found at...